The Language of Change (part 3)Posted on
Post 3 of 4 in a series of articles on the subject of leading large-scale change in organisations (part 3).
The first post looked at the power and dangers of metaphors in leading change and suggested replacing the “burning platform” with the idea of a “High Noon moment”. The second post discussed the dangers of underestimating how long it takes people to change and what you can do about it. This post – which is appearing in four parts (this is the third) – continues examining how leaders can frame their change language to best effect.
In The Language of Change part 1 we looked at the confirmation bias, critiqued the usual approach to change communication and introduced a new three-step process:
- Get your audience’s urgent attention
- Stimulate desire for a new future
- Then and only then… appeal to the intellect
In The Language of Change part 2, I offered practical tips on how to get your change audience’s urgent attention. In this part 3, I offer advice on how to stimulate desire for the new future (the change idea). Again, this will be in bullet-point form.